DELIVERY

Processing and Delivery Times: We always aim to get your orders out to you as soon as possible (usually within a few days), however, we are only a small business with few hands, so during busy times it can take up to  5-7 working days to dispatch your order. We ship all of our items using Royal Mail 1st or 2nd class, or you choose a tracked delivery option at the checkout which is sent using Royal Mail Special Delivery. We also offer an express dispatch option where your items will be dispatched within 24 hours and sent 1st class. During busy periods this option may not be available.

Delivery Costs: 

ORDERS UNDER £49.99:                     

£3.50 for Standard Delivery                items will be processed within 5-7 working days and shipped using Royal Mail 2nd class*

£8.95 for Tracked Delivery                  items will be processed within 5-7 working days and shipped using a Royal Mail Special Delivery*

£9.95 for Express Dispatch                 items will be processed within 24 hours and shipped using Royal Mail 1st class*

ORDER OVER £50.00:                 

Free Standard Delivery                       items will be processed within 5-7 working days and shipped using Royal Mail 2nd class*

£8.95 for Tracked Delivery                  items will be processed within 5-7 working days and shipped using a Royal Mail Special Delivery*

£9.95 for Express Dispatch                 items will be processed within 24 hours and shipped using Royal Mail 1st class*

Free collection is also available from our home workshop in Bassingham (Lincoln). We will notify you by email once your item is ready to collect.

* These prices are our usual delivery costs and are subject to change (where there is a difference between what is stated above, and what is shown during the checkout process, the prices quoted at the checkout prevail). Express Dispatch may not be available during peak times. We are not responsible for items being delayed in the post (Royal Mail require 28 days to have passed before they class a parcel as missing so please bare this in mind when you are waiting for your item). If you have selected a tracked delivery option and your item hasn’t arrived within the expected timeframes, please contact us at the earliest so we can investigate with Royal Mail. 

RETURNS

Changed Your Mind: If you change your mind and wish to return your item then you must let us know within 14 days of receipt of the items. To commence the returns process please send us a message using our contact form or email thelittlepeanutco@outlook.com and quote your order reference number. Once you have informed us of your wish to cancel your order you will have a further 14 days to return the items back to us.

You will need to send it back to us in an unused condition and in it’s original packaging with all tags still attached. We recommend that you take care packaging your items/s as you are responsible for the item being received back to us in the same condition it left us. Any damages may affect your rights to a full refund.

Faulty or Damaged Items: We put a lot of love and care into our products and always strive for the highest quality. However on the rare occasion that you receive an item that is faulty or damaged, we ask you to stop using the item and send us a message at the earliest opportunity using our contact form or email thelittlepeanutco@outlook.com. You will need to quote your order reference number and state the fault or damage. We may also ask you to send pictures of the damage or fault

We may ask you to return the item and where possible send it back to us in it’s original packaging. In this case, we will send you a pre-paid returns label for you to print at home. We will arrange for a replacement item to be sent out to you at the earliest opportunity and the cost of sending this will be the responsibility of The Little Peanut Company.

Returns Delivery Costs: You will be responsible for the cost of the return delivery, unless the item you are returning was faulty or damaged. We advise returning items using a tracked delivery service or obtain a proof of postage receipt so you can make a claim should the item not be received, or it is returned damaged. We can not be responsible for retuned items that go missing in the post and refunds will only be provided once the item has been returned in its original condition.

Returns Refunds: Upon receipt of the item we will process your return and you will receive a refund within 10 days. This will include the initial delivery fees based on the standard delivery rates. All refunds are issued in the same method they were received.